Class Reflection

The CS class has been an introduction into a new world of innovation. The part I feel I took away from the most was the amount of ways design has delved into new industries I haven’t even thought of. When people told me User Interface I was completely ignorant to what that actually meant. I know understand that it is ore than just designing screens for a phone or tablet. It truly means the whole experience of interacting with a product or service. When I apply that ideology with my design thinking it completes the whole journey of a product. Before I would think of products or services in fragments and I would try to piece together the experience which often made my user journeys feel cohesive or at times un-resolved.

Walking away from this class it has certainly sparked an interest in how we share information with each other and third parties. I was always aware that my information was never truly private which is why I was always careful what I put out on the internet. What I wasn’t aware of was how my information was being used and that I actually have more power to distribute the information i put out there than I think.

Overall I would say the class was very informative and insightful. It laid a foundation for successful steps to collaborate with people outside my industry.

Project Focus

Pivot: Specified our focus from overall from a new form of commerce to promoting financial wellness in the younger generations.

 

Problem statement: Through design, how do we promote financial awareness and responsibility in the younger generations?

Primary User:

  • Knows how to use products
  • Needs help to stay on budget
  • Soon if not already going t be more financially independent (living on their own or going to university)
  • Likes their phone applications except their mobile banking app (very confusing, often inaccurate, not updated fast enough)
  • Into the latest trends in tech and fashion

Secondary user:

  • Needs a way to get their daughter or son to be more responsible with their finances
  • Doesn’t want to be an overbearing parent but would like to have an overview of their children’s finances
  • Uses applications but wants to be able to be on the same learning curve as their children
  • Notices kids either leave their wallets at home or dont use them at all.

Concept Sketches:

 

Storyboard:

IMG_5244.PNG

Jacob Tessier, Alan Liu, Jacob Heuman, Gregory Borbon

Gen 2 Commerce

 

BRIEF:

 

Shopping and purchasing items, whether it be online or in person, can be considered as a slow and tedious process at its current state (CNN). This can be seen through innovations such as the Amazon Go in person store that cut out the checkout process altogether in order to allow for a seamless shopping experience (Amazon) We wanted to create a system that would increase the speed of the checkout process, and even possibly bypassing the checkout process altogether. While following these guidelines, we also wanted to increase the security of these payments.

 

PROBLEM STATEMENT:

How can we promote efficiency and security through a new form of commerce?

 

Questions to consider:
How will we increase the security of the current purchasing methods?

 

How can we combat identity theft and fraud?

 

How can we improve efficiency of the current standard of shopping.

Stats:

“An estimated 17.6 million persons, or about 7 percent of U.S. residents age 16 or older, were victims of at least one incident of identity theft in 2014” – the Bureau of Justice Statistics

“In the past six years identity thieves have stolen over $107 billion.”

-2017 Identity Fraud Study

 

User Journey:

 

Consumer Journey:

 

INITIAL

  • Go shopping
  • Go to a vendor and pick out all the items you want
  • Walk out of store (no lines)
  • The systems lets you know your amount before you leave so you can cancel or return items if you feel you are spending to much
  • If you feel the amount is within budget, proceed to leave
  • If desired set daily caps so you know exactly what your allocated for the day
  • Feedback from the system provides relevant information

 

Work

  • If job is on an hourly base you can use system as a form of identification
  • Tracks the exact amount of time a worker is working, (must be placed on the host for it to work)
  • If salaried, Tracks if employees are coming in on time

 

Sources:

Amazon Go: https://www.amazon.com/b?node=16008589011

Security Flaws: http://money.cnn.com/2011/04/13/technology/ecommerce_security_flaw/index.htm

 

Identity theft stats:

https://www.iii.org/fact-statistic/facts-statistics-identity-theft-and-cybercrime

 

-Jake Tessier, Jacob Heuman, Alan Liu, Greg Borbon

Artificial Intelligence

Information and data as a product

I don’t only believe we are in an age of technology. I believe that what corporations, designers, and people overall are in an age of information transaction. Consumers are constantly giving away their personal data to these big corporations without even realizing it. This can be very good for companies and designers that use this information to design products and services that can be catered to their exact needs. But, at the moment seems to be non regulated which could have detrimental effects on society. This also opens the gates to a new market which is data. How will that effect other markets?

UX Design Innovation: Challenges for Working with Machine Learning as a Design Material

I believe that humans a computers can work hand in hand in this new age. There are certain things that machines can achieve that humans can not and vice versa. It could be a system where we and the machines compliment each other. I do also believe there is a fine line to where we must question what the limits of that are and the impeding applications. Humans may seem like they want of tasks simply to be completed by a computer but Im not convinced we as a society are ready to give that much power to something we wont fully be able t understand. All living creatures were created to carry out daily tasks and I feel that we will ever be comfortable to be reliant on something other than ourselves.

Machines Learning Culture

Theres something about the arts that allow us to interpret everything with a sense of fantasy. At the end of the day any art we create is an interpretation of a reality. With that in mind the only pressing question that comes into my mind is what is going to be the difference from human interpretation and artificial intelligence. I also believe bringing that technology an integrating it into our perception (augmented reality) might actually take away from the experience. I don’t see augmented reality as training wheels but more as a crutch because i fell we eventually will have a more difficult time to interpret the information we read in the instillations. I would love to see its application in a case by case study.

 

 

Next Gen Wallet

Wallet Presentation (Alan Liu, Greg Borbon)

 

 

Post it: “SECURITY SECURITY SECURITY”

Obviously when implementing a new system of any kind a series of backups would have to be put in place. This not only ensures security but it also allows people to trust the system more. Many systems like this already exist with online banking where you can freeze your accounts of you loose your card, this means the transition wouldn’t be drastic socially.

Readings

The Engineering of Experience 

The engineering experience brought up many interesting points about the current age we live in. There is direct correlation between efficiency and pleasure in the work place which explains why current manufacturing methods relate to worker satisfaction. The overall argument that your soul is being taken out of the workplace is completely valid because you can’t even make your own decisions making it seem robotic. This robotic feeling has also translated into other industries to meet the means of productivity. It is now in our current day where we are beginning to be aware of this and we begin to question what truly matters in our job lives. People can complete tasks efficiently and with quality if they’re passionate about what they are doing. We can design a system that manipulates both pleasure and productivity.

Making Sense of Experience

 

This reading takes on the experience we have when interacting with a design into a very tactical and calculated interpretation. When reading it all I gathered is the analytical and scientific method of evaluating an experience but, for me this felt very far removed from what I perceive as an experience. I feel that the whole point of an experience is the emotional aspect of it that makes it memorable enough to revisit that experience. Especially when discussing something like design which has a lot of emotional implications I’d like to measure in impactful interactions, not based on a formula. I feel a lot of the time a formula can fail to capture the true meaning and purpose behind the design.